Relational Coordination Among Service Providers

This paper seeks to identify a potential mechanism over which HPWS influences performance. Using relational coordination theory, this assesses communication and ties of as link can affect unit-level performance in banks are characterized highly uncertain, interdependent, well time-bound. Primary data were collected from bank officers about the strength among employees. Results indicate that was significantly associated with outcomes, including branch levels deposits, loans, net profit. also RC mediated linkages between outcomes. These results suggest new insights for top management HR leaders banking industry regarding design HPWS.